Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Identity Information: Name, date of birth, gender, profile picture
• Contact Information: Email address, phone number, address
• Account Information: Username, password, account preferences
• Educational Information: Grade, board, subjects of interest, academic goals
• Payment Information: Bank account details, UPI ID, transaction history (processed securely through third-party payment providers)
• Tutor Information: Qualifications, experience, certifications, background check documents

1.2 Usage Information

We automatically collect certain information about your use of the Platform:

• Device information (IP address, browser type, operating system)
• Log data (pages visited, time spent, clicks)
• Location information (with your consent)
• Session recordings for quality improvement

2. How We Use Your Information

We use your information for the following purposes:

2.1 To Provide Our Services

• Matching students with suitable tutors
• Facilitating tutoring sessions
• Processing payments
• Providing customer support
• Sending session reminders and notifications

2.2 To Improve Our Platform

• Analyzing usage patterns
• Conducting research and surveys
• Developing new features
• Personalizing user experience

2.3 For Communication

• Sending important updates about our services
• Responding to your inquiries
• Marketing communications (with your consent)
• Feedback requests

2.4 For Security and Legal Compliance

• Verifying user identity
• Preventing fraud and abuse
• Complying with legal obligations
• Enforcing our Terms and Conditions

3. How We Share Your Information

3.1 With Other Users

When you book a tutoring session, we share necessary information with the tutor/student:

• Students can see tutor profiles, qualifications, and reviews
• Tutors can see student grade, subjects, and location (approximate)
• Contact details are shared only after booking confirmation

3.2 With Service Providers

We may share information with third-party service providers who help us operate our business:

• Payment processors
• Cloud storage providers
• Analytics services
• Customer support tools
• Background verification services

3.3 For Legal Reasons

We may disclose your information if required by law or in response to valid requests from public authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security audits
• Access controls and authentication
• Employee training on data protection

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Objection: Object to certain types of processing

To exercise these rights, please contact us using the information provided at the end of this policy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our Platform
• Improve your experience
• Deliver personalized content

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Platform.

7. Children's Privacy

Our Platform is intended for users aged 13 and above. For users under 18, we require parental consent. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in servers located outside your country. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through email or by posting a notice on our Platform. The "Last Updated" date at the top of this policy indicates when it was last revised.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: biz.learnbazzar@gmail.com
• Phone: +91 63932 36408
• Address: LearnBazzar Headquarters, Lucknow, India